1. Introduction and agreement
Local Roots Digital is a sole trader based in Ormesby, Middlesbrough, Teesside ("we", "us", "our"). By accepting a quote, signing an agreement, or allowing work to commence, you ("the client") agree to be bound by these terms and conditions.
These terms apply to all work carried out by Local Roots Digital unless otherwise agreed in writing. If there is a conflict between these terms and a written quote, the written quote takes priority for the specific work described.
2. Quotes and estimates
Quotes are valid for 30 days from the date of issue unless stated otherwise in writing. A quote becomes binding when accepted by the client in writing or when the client authorises work to begin.
Estimates are indicative only. The final price may vary depending on the actual extent of work required.
Prices in quotes are exclusive of VAT unless stated otherwise. Where VAT applies, it will be shown separately on the final invoice at the rate applicable on the date of supply.
3. Payment
Payment terms are due on completion unless the quote or invoice states otherwise. Where no terms are stated, payment is due within 30 days of the invoice date.
We reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, together with reasonable debt recovery costs.
For consumer clients, late payment charges will only be applied where reasonable and where prior notice has been given. We will not charge interest where a genuine dispute has been raised in good faith.
4. Your right to cancel
If this contract was agreed away from our business premises, for example at your home, over the phone, or by email, you may have the legal right to cancel within 14 calendar days of the date the contract was entered into.
To exercise your right to cancel, you must inform us in writing before the 14-day period expires. Email is acceptable.
If you ask us to begin work within the cancellation period, you acknowledge that your right to a full refund may be affected. If you cancel after work has started, you may be liable to pay for work carried out up to the point of cancellation.
5. Variations to agreed work
Where the scope of work changes after the contract has been agreed, we will explain the change and provide a written variation quote before proceeding with additional chargeable work.
We will not carry out additional chargeable work without your written or verbal agreement. Where verbal agreement is given, we will confirm it in writing as soon as practical.
6. Intellectual property
On receipt of full payment, the client is granted ownership of the final website files and content created specifically for their project. Local Roots Digital retains the right to display completed work in its portfolio unless otherwise agreed in writing.
We retain ownership of proprietary tools, templates, frameworks, and methods used to deliver the work where those items are not created specifically for the client. Third-party assets remain subject to their own licences.
7. Client responsibilities
The client agrees to provide timely feedback, content, access and approvals as required to complete the project. Delays caused by the client may result in revised timelines and may affect the quoted price where the delay changes the scope of work.
The client confirms that any materials provided to us, including text, images and logos, are owned by or licensed to them and do not infringe third-party rights.
8. Limitation of liability
Our total liability to you in connection with contracted work shall not exceed the total value of the contract price, except in cases where liability cannot legally be limited or excluded.
We are not liable for indirect or consequential losses, loss of earnings or business, or damage arising from events outside our reasonable control.
9. Complaints and dispute resolution
If you have a complaint about our work or conduct, contact us in writing at enquiries@localrootsdigital.uk. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.
If a dispute cannot be resolved by negotiation, either party may refer the matter to an independent mediator agreed by both parties. Nothing in this clause affects your right to bring proceedings in the County Court of England and Wales.
10. Governing law
These terms and conditions are governed by the law of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.