How I help

Start with what is happening, not with a service.

You don't need to arrive with the right technical answer. Start with the thing that feels wrong, and I'll help you work out whether it's visibility, trust, conversion, or something simpler.

Fixed prices where relevant No long contracts Plain English No pressure

Which of these sounds closest?

These are starting points, not boxes you have to fit into perfectly. If more than one feels true, that's normal. The useful part is narrowing down what's actually holding people back.

I'm barely online and I know it's costing me.

You know people can't really find you yet, and you're sure it's losing you work.

I look at the basics people need before they can choose you: what you do, where you work, whether the business feels real, and how someone should get in touch. Sometimes that means a simple first website. Sometimes the first fix is your Google profile, wording, photos, or proof.

I'm not showing up where people are looking.

You're online, but the right customers aren't finding you when they search.

I check whether people can find you by business name, service, area, and local intent, then look at what's missing or unclear. That might include search results, your website, Google profile, reviews, photos, wording, listings, and nearby competitors.

I'm online, but it's not bringing in the work.

Something about how you come across isn't landing, and you don't want to spend money fixing the wrong thing.

I don't start by assuming the whole website is the problem. I look for the points where visitors hesitate: unclear services, weak proof, buried contact routes, old information, or wording that doesn't answer the real concern.

I just want someone reliable to keep it right.

You want steady, ongoing help as your business and online presence change.

I help keep the important details current, the next steps clear, and the online presence aligned with how the business changes. The aim is to stop small issues building up until they become another job you don't have time to manage.

What happens after you get in touch.

The first conversation isn't a sales pitch for a website. It's a practical look at where the business is now, what customers need to believe, and which online signals are helping or hurting that.

We start with the situation.

What kind of work do you want more of? Where do customers usually come from? What feels harder than it should?

I look at what customers see.

That may include your website, Google profile, reviews, photos, wording, listings, competitors, and the route from first look to enquiry.

You get the order of priority.

What should change first, what can wait, and where money is better not spent yet.

Where the problem usually sits.

Most online problems aren't one thing. These pages separate the job into three clearer questions.

Get Found

Are enough of the right people finding you by name, service, area, and local intent?

Get Trusted

When people find you, do they see enough proof, clarity, and reassurance to feel safe contacting you?

Get Chosen

If people are visiting but not enquiring, where are they hesitating or losing confidence?

Why Local Roots is different.

Most people don't want a sales pitch. They want someone clear, local, and accountable who can explain what's worth doing and what isn't.

You speak to Michael No account managers, no handoffs, and no explaining the same thing to different people.
Plain English If something is technical, I will explain it without making you feel behind.
Local and experienced Local to Teesside, with IT experience since 1985 and website experience since 1998.
Genuine named work Past work includes Hartlepool Council and King's College London.
No pressure No long contract hidden in the conversation, and no push towards something unsuitable.
Built on a proper review See what goes into a review before I recommend anything.

Tell me about your business.

Describe what's happening now. I'll help you work out whether the first useful fix is visibility, trust, conversion, or a smaller practical change.

Use the same low-pressure starting point as the homepage contact form.

Tell me about your business